We offer a 30-day replacement policy on all our jewelry. If your piece doesn’t fit right, arrive as expected, or you simply change your mind, we’ve got you covered.

All Ariva pieces come with a plating guarantee, ensuring your jewelry stays shiny and tarnish-free. If the plating fades or wears off, we’ll replace it for you—no questions asked.

Just drop us an email at help.ariva@gmail.com with your Unique ID Number (you’ll find it on your order invoice), and our team will assist you within 24–48 hours.

You’re eligible if:

-> The jewelry arrives damaged

-> The size doesn’t fit (if not adjustable)

-> Plating fades or wears off within the guaranteed time

-> You received the wrong item

It covers any fading, discoloration, or damage to the plating under normal usage conditions. We’ll send you a fresh piece—free of cost.

You can request a replacement within 30 days of delivery for most issues. For plating-related concerns, you can claim it anytime under the plating guarantee period.

Nope! We offer free replacements and re-shipping for all eligible issues. We want you to love your Ariva piece, stress-free.

Email us at help.ariva@gmail.com with:

-> Unique ID Number

-> clear photo of the jewelry showing plating damage

Our team will get back to you and process your replacement ASAP.

Once approved, your replacement will be shipped within 3–5 business days, and you’ll get tracking details via email.

Currently, we offer replacements only, not refunds. But we’ll make sure you get a piece you absolutely love in exchange.