Refund policy
Cancellation and Refund Policy
At ARIVA, we value your satisfaction and strive to make your shopping experience seamless and worry-free.
Cancellations
Orders can be cancelled within 12 hours of placing the order, provided they have not already been processed or shipped. To request a cancellation, please reach out to our support team at [insert contact/email here] with your order details.
Once an order is shipped, it can no longer be cancelled and will be subject to our replacement policy.
Replacement Policy
We offer a 30-day replacement policy for all unused, unworn, and undamaged items—no questions asked. If you’re not completely satisfied with your ARIVA purchase, you may request a replacement within 30 days of delivery.
To be eligible:
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Items must be in original condition and packaging.
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A valid proof of purchase must be provided.
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ARIVA reserves the right to inspect the returned items before approving a replacement.
Please note:
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Shipping charges (if paid) are non-refundable.
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If your ARIVA product was purchased from a third-party retailer or marketplace, their replacement and refund policies will apply.
Refunds
At present, ARIVA does not offer refunds. We are happy to provide replacements as per our 30-day policy.
For any assistance, reach out to us at:
📧 help.ariva@gmail.com
📞 8769962104